At House of Jade Home, each piece is intentionally curated with a focus on craftsmanship, beauty, and enduring design. It is our hope that every item you select feels at home in your space; however, we understand that a return may occasionally be required.
Eligible items may be returned within 30 days of purchase. To ensure the integrity of each piece, all returns must be sent back in their original packaging. Return shipping costs are the responsibility of the client. Refunds will be issued for the merchandise total, less original shipping and handling charges.
Please note that select items are considered final sale, including all artwork, furniture, and certain accessories. Additional oversized pieces—such as rugs, lighting, and other select accessories—are subject to a 15% restocking fee. Rug swatches are final sale and not eligible for return.
We ask that any damages or concerns be reported within 48 hours of delivery so that our team may assist you promptly and appropriately.
For assistance, please contact our team at support@houseofjadehome.com. We are here to ensure your experience with House of Jade Home is seamless from start to finish.
Eligible items may be returned within 30 days of purchase. To ensure the integrity of each piece, all returns must be sent back in their original packaging. Return shipping costs are the responsibility of the client. Refunds will be issued for the merchandise total, less original shipping and handling charges.
Please note that select items are considered final sale, including all artwork, furniture, and certain accessories. Additional oversized pieces—such as rugs, lighting, and other select accessories—are subject to a 15% restocking fee. Rug swatches are final sale and not eligible for return.
We ask that any damages or concerns be reported within 48 hours of delivery so that our team may assist you promptly and appropriately.
For assistance, please contact our team at support@houseofjadehome.com. We are here to ensure your experience with House of Jade Home is seamless from start to finish.